Frequently Asked Questions
If you have any questions that aren't answered here, please contact us at firstname.lastname@example.org
How long will it take my order to ship?
Orders will typically ship within 2-3 business days, unless otherwise indicated for custom orders.
What forms of payment do you take?
We accept most credit cards, PayPal and Google Pay.
What currency are your prices in?
Your browser will automatically pick up the currency of your location. We offer our products in both USD and CAD. You can also manually change the currency in which you see the site at the top right corner of any page.
Do you offer gift cards?
Yes, we offer gift cards in the following denominations: $25, $50, $100, $250, and $500 USD.
Can I indicate that my order is a gift?
Yes, in the checkout process you will be asked if you would like to include a note with your purchase to the vendor. You can indicate, for example, that this purchase is a gift so that the vendor does not include an invoice and removes price tags.
Do you have the option of gift wrapping?
We currently do not but are working on adding this service in the near future!
How do I determine my size?
Products that come in different sizes will include a size chart on the product page so that you can easily determine your size. If you are not sure, please reach out to us and email@example.com and we will gladly help you.
SHIPPING & RETURNS
What is your return/exchange policy?
Customers can request a return or exchange within 10 days of receiving the goods.
All merchandise must be unworn, unwashed, and unused with all tags and original packaging intact. Vendors will cover return and shipping costs only when the return is a result of an error or damaged merchandise. Otherwise, return and shipping costs are to be covered by the customer.
Exceptions - the following items can't be returned or exchanged: Custom or personalized orders, perishable products, earrings, swimwear, and undergarments.
To initiate a return or an exchange please send us an email to firstname.lastname@example.org with your order number and the items you would like to return/exchange and we will support you from there.
On every product page, you will find a Shipping Eligibility tab that contains shipping information. Please check the tab on the product page to make sure we can ship to your location.
Why are my packages shipping from multiple locations?
We operate through a drop-shipping model, meaning each vendor fulfills and ships their own orders. This unfortunately means more packages and more shipping. You can offset the carbon emissions resulting from your shipment, at no extra cost, if you choose to use the Shop Pay option in the express checkout.
Do you offer international shipping?
On every product page, you will find a Shipping Eligibility tab that will tell you where this product can be shipped to and from where it will be shipped. Please check the tab on the product page to make sure we can ship to your location.
Do you offer carbon neutral shipping?
You can offset the carbon emissions resulting from your shipment, at no extra cost, if you choose to use the Shop Pay option in the express checkout.