Customer FAQs

This question is our reason for existence, so please excuse the long answer. First, we look for businesses that are certified by/members of organizations that we trust. These organizations conduct rigorous onboarding and evaluations for each business they work with, and often require third-party audits to maintain the certification. Not all certifications are equal, which is why we look to organizations like Fair World Project who do the work to understand the benefits (and limitations) of third-party certifiers.

Fairtrade International and the Fair Trade Federation affiliated businesses maintain the highest ethical standards for businesses that are working with producers, farmers and artisans around the world. These standards include fair wages, no child labour and decent working conditions. We have worked with businesses certified as fair trade through these two organizations since day one.

Other certifications that we look for and consider as meaningful indicators are the Small Producers Symbol, Fair for Life, and the World Fair Trade Organization. 

B Corporation is a membership organization where businesses have to complete a company-wide assessment and receive a minimum score of 80 to become a member. This assessment looks at the impact of the business on their workers, customers, suppliers, community, and the environment. Not all B Corps are created equal, but it is a great starting place to know that a brand is making commitments to people and planet.

Some brands in our store are not members of any of third-party organizations, which means we have to conduct a more in-depth assessment of their values. First, we look for transparency around their production, supply-chains and partnerships, before verifying these claims with references. Every brand completes a vendor assessment and is interviewed by our team. In this case, the brands we work with often have direct trading relationships and long-term partnerships with artisan and producer communities. These are often small businesses who give back directly to the communities they work with or provide employment to marginalized groups, such as refugees or youth at-risk of homeless. 

We do our best to tell the story of the good behind our products. You can visit individual brand pages to learn more about the communities they work with and the values they are committed to.

Customers can request a return or exchange within 10 days of receiving the goods.

All merchandise must be unworn, unwashed, and unused with all tags and original packaging intact. Vendors will cover return and shipping costs only when the return is a result of an error or damaged merchandise. Otherwise, return and shipping costs are to be covered by the customer.

Exceptions - the following items can't be returned or exchanged: Custom or personalized orders, perishable products, earrings, swimwear, and undergarments.

To initiate a return or an exchange please send us an email to with your order number and the items you would like to return/exchange and we will support you from there.

Your products will be shipped directly from the vendors. You will receive an email with all shipping details after you have placed your order. 

We operate through a drop-shipping model, meaning each vendor fulfills and ships their own orders. This unfortunately means more packages and more shipping. You can offset the carbon emissions resulting from your shipment, at no extra cost, if you choose to use the Shop Pay option in the express checkout.

We do not charge businesses to have their products on our site, instead we charge a commission on the products sold through our site. We only make money when our social enterprise vendors also make money. 

Brand FAQs

Send us an email at We are always happy to hear from new social enterprises. You will be asked to fill out an application form and to schedule a short interview with one of our team members.

Every brand we work with has a different social mission and we are open to having a diverse range of social enterprises working on solving many issues. We look for business that support fair trade (paying fair wages, safe working conditions, worker rights, no child labour), businesses who give back to the community (one for one model, donating to community partners), businesses who create job opportunities for marginalized groups (hiring individuals at risk of homelessness, hiring refugees) and other innovative social enterprise models. We’d love to connect with you and learn more about what you do. 

We also look for certifications and memberships from the third-party organizations that we trust including Fairtrade International, Fair Trade Federation, World Fair Trade Organization, Fair For Life, Artisan Alliance, Social Enterprise Alliance, and B Corporation.