All Your QUESTIONS ANSWERED

Below are some of the questions we see often and want to make sure you have answers to. If you have any questions you do not see here, please contact us at hello@buygoodfeelgood.com

Ordering

Orders will typically ship within 2-3 business days, unless otherwise indicated for custom orders.

We accept most credit cards, PayPal and Google Pay.

Your browser will automatically pick up the currency of your location. We offer our products in both USD and CAD. You can also manually change the currency in which you see the site at the top right corner of any page.

Yes, we offer gift cards in the following denominations: $25, $50, $100, $250, and $500.

Yes, in the checkout process you will be asked if you would like to include a note with your purchase to the vendor. You can indicate, for example, that this purchase is a gift so that the vendor does not include an invoice and removes price tags.

We currently do not but are working on adding this service in the near future!

Products that come in different sizes will include a  size chart on the product page so that you can easily determine your size. If you are not sure, please reach out to us and hello@buygoodfeelgood.com and we will gladly help you.

Shipping & Returns

Customers can request a return or exchange within 10 days of receiving the goods.

All merchandise must be unworn, unwashed, and unused with all tags and original packaging intact. Vendors will cover return and shipping costs only when the return is a result of an error or damaged merchandise. Otherwise, return and shipping costs are to be covered by the customer.

Exceptions - the following items can't be returned or exchanged: Custom or personalized orders, perishable products, earrings, swimwear, and undergarments.

To initiate a return or an exchange please send us an email to support@buygoodfeelgood.com with your order number and the items you would like to return/exchange and we will support you from there.

On every product page, you will find a Shipping Eligibility tab that contains shipping information. Please check the tab on the product page to make sure we can ship to your location.

We operate through a drop-shipping model, meaning each vendor fulfills and ships their own orders. This unfortunately means more packages and more shipping. You can offset the carbon emissions resulting from your shipment, at no extra cost, if you choose to use the Shop Pay option in the express checkout.

On every product page, you will find a Shipping Eligibility tab that will tell you where this product can be shipped to and from where it will be shipped. Please check the tab on the product page to make sure we can ship to your location.

You can offset the carbon emissions resulting from your shipment, at no extra cost, if you choose to use the Shop Pay option in the express checkout.

COMMUNICATION

You can stay in touch by subscribing to our newsletter here.

You can also get social with us on Instagram, Facebook, and Twitter for all our latest updates and new arrivals.

At the bottom of each newsletter you have the option of unsubscribing from our mailing list. If you need any assistance, please email us at hello@buygoodfeelgood.com and we will be more than happy to assist you. We take your privacy very seriously.

Our Story & Who we work with

We are committed to find, promote and support brands that are working for the common good. We aspire to live in a world where businesses are leading the way for a healthy, fair, and equitable society. It is our mission to connect these brands with you, the ethical consumer who wants to make the world better with every purchase you make.

In everything we do we try to adhere to the highest standards of integrity and transparency. We are not perfect and we ask you to help us be better. If we failed you at any point, please let us know and we promise to take responsibility for our actions and make lasting changes.

This question is our reason for existence, so please excuse the long answer. First, we look for businesses that are certified by/members of organizations that we trust. These organizations conduct rigorous onboarding and evaluations for each business they work with, and often require third-party audits to maintain the certification. Not all certifications are equal, which is why we look to organizations like Fair World Project who do the work to understand the benefits (and limitations) of third-party certifiers.

Fairtrade International and the Fair Trade Federation affiliated businesses maintain the highest ethical standards for businesses that are working with producers, farmers and artisans around the world. These standards include fair wages, no child labour and decent working conditions. We have worked with businesses certified as fair trade through these two organizations since day one.

Other certifications that we look for and consider as meaningful indicators are the Small Producers Symbol, Fair for Life, and the World Fair Trade Organization. 

B Corporation is a membership organization where businesses have to complete a company-wide assessment and receive a minimum score of 80 to become a member. This assessment looks at the impact of the business on their workers, customers, suppliers, community, and the environment. Not all B Corps are created equal, but it is a great starting place to know that a brand is making commitments to people and planet.

Some brands in our store are not members of any of third-party organizations, which means we have to conduct a more in-depth assessment of their values. First, we look for transparency around their production, supply-chains and partnerships, before verifying these claims with references. Every brand completes a vendor assessment and is interviewed by our team. In this case, the brands we work with often have direct trading relationships and long-term partnerships with artisan and producer communities. These are often small businesses who give back directly to the communities they work with or provide employment to marginalized groups, such as refugees or youth at-risk of homeless. 

We do our best to tell the story of the good behind our products. You can visit individual brand pages to learn more about the communities they work with and the values they are committed to.

We do not charge businesses to have their products on our site, instead we charge a commission on the products sold through our site. We only make money when our social enterprise vendors also make money. 

Send us an email at support@buygoodfeelgood.com. We are always happy to hear from new social enterprises. You will be asked to fill out an application form and to schedule a short interview with one of our team members.

Still have a question?

We would be more than happy to connect and assist you. Please email us at hello@buygoodfeelgood.com with your question. Our typical response time is within 24 hours.